USF Ask-A-Librarian

One demonstration we got to see during the meeting yesterday was the working of the Ask-A-Librarian Section of the University of South Florida Virtual Library. The entire section is powered by RightNow Technologies . Two Thoughts: 1) For those of without the budget of a library of a major research university, I wonder how easy would it be to assemble something similar with free or open-source products. 2) It will be interesting to see how usage develops over time