Reference Interviews

One of the key things Librarians learn at Library School is how to conduct a Reference Interview. Many times we are faced with helping someone who either does not know what to ask or is asking for something that they actually do not want. It is something that ultimately, however, you can only learn to do by doing it. Business people often have “the same problem(The Art of Questioning your Clients)”:http://boxofchocolates.ca/archives/2004/06/30/the-art-of-questioning-your-clients.