I have expressed my opinion about Flash “before(Servicing Consumers)”:http://www.libraryplanet.com/2003/10/servicing, but today I had a perfect example of why I find it problematic. I had a couple who were trying to use the website of our county “property appraiser(Highlands County Property Appraiser)”:http://www.appraiser.co.highlands.fl.us/. They had come to the library even though they had Internet access at home because when they visited the site they were bombarded with what they thought was an error message. I showed them how to use the site and explained to them how to download Flash by visiting “Macromedia(Macromedia)”:http://www.macromedia.com/ and assured them it was not a virus that would damage their computer. You can do some neat things with Flash, but you need to remember that there is a learning curve involved. It is almost as bad as “SSL(Security snake oil)”:http://mpt.phrasewise.com/2003/11/11#a542.