LibraryPlanet.com

First he ceased to be a customer.
bq.I cancelled my Audible subscription this morning. I hadn’t used it in a few months yet was still paying the monthly fee. I stopped using it because both the computer I used to download books and the iPod I used to listen to them developed difficulties. I’ve replaced both the computer and the iPod but the Audible service doesn’t transfer because of the DRM limits. I think they assume that I’m “stealing” the books. – Dave Winer Then things got ever worse.
bq.And yesterday I got yelled at in public by the CEO of Audible, Don Katz. One of the things he was angry about was that, when I decided to unsub, instead of trying to work things out with them, I wrote about it on my weblog. I was incredulous. I tried to ask if he was saying that his customers shouldn’t have blogs, but he had a smart answer for everything. “You’re not a customer,” he said. Damn straight. And I never will as long as he’s the CEO. - Dave Winer It says a lot to me about Audible when they can’t deal with the fact that their customers are going to write things they don’t like about them on their weblogs. That is one of the prices of doing business. And it is interesting that DRM is the cause of all this. DRM works perfectly fine. For the first five minutes or so. I have been through 5 desktops at home in the last 13 years, countless windows installations and multiple music devices. The thought of transferring licenses and authorizing devices always either strikes me with fear or gives me a headache. And I consider myself technically adept. I wonder how much business DRM has caused companies to lose up until this point. And I wonder how much more they lose when people realize the inherent problems.